EMPLOYEE SATISFACTION IN SME ORGANIZATION SELANGOR, MALAYSIA

Abstract

Employee Satisfaction among SME organization is an important aspect due to the high turnover rate every year. The three factors for this study are compensation, working environment, employee engagement relationship with employee satisfaction. The geographic focus of the study is in SME industry of Selangor Malaysia, and the unit analysis for this study is the employees in SME industry who are working in Selangor Malaysia. This research is a cross-sectional study using quantitative methods based on descriptive research. Questionnaires are distributed online to the respondents and there are 200 usable responses collected could be used. Convenience sampling is used in this study and the questionnaires are adapted from previous studies.

Based on the findings, the results showed that there were three variables being tested which were compensation, working environment, employee engagement while two were found to be significant variables which were compensation, working environment, and are thus supported, whereas employee engagement could not be supported.