WORK STRESS OF INDUSTRIAL BANK’S EMPLOYEES IN ZHENGZHOU, CHINA

Abstract

With the transformation of the banking industry and the impact of Internet finance on traditional finance, the competition in the banking industry is becoming more serious. A majority of banks in China are facing challenges, so that work stress on bank employees is gradually increasing. Excessive work stress not only does harm to the physical and mental health of employees, but also influences employees' job satisfaction and work behavior, thus influencing the overall performance of the bank. This paper takes the employees of Zhengzhou Branch of Industrial Bank as the investigation object, to seek out the factors that influence employees’ work stress. The main purpose of research is to explore working experience, interpersonal relationship and employees' capability influence on work stress of Industrial Bank’s employees in Zhengzhou, China. Based on the literature review of the factors influence work stress and the theoretical conception of stress, this paper puts forward the theoretical model, research hypothesis and analyzed data by using SPSS 22.0. The purpose of statistical analysis is to determine the relationships between factors and employees’ work stress. Finally, based on the empirical results, it proposes countermeasures to alleviate the work stress of employees. Through the research, the final result can be concluded that longer working experience, great interpersonal relationship and employees’ capability will result in lower work stress.