THE INFLUENCE OF RELATIVE ADVANTAGES, PERCEIVED EASE OF USE AND PHYSICAL SECURITY TOWARDS ADOPTION OF GLOBAL POSITIONING SYSTEM (GPS) SYSTEM FOR GROUND SUPPORT EQUIPMENT (GSE) AT KLIA

Abstract

Global Positioning System (GPS) is a tracking device to track equipment movement, user details and up to the extent of monitoring equipment maintenance. There is number of airlines and ground handling companies have started the GPS tracking system on their ground equipment to increase productivity of their workers. Aerodarat Services Sdn Bhd (ADS) is a ground handling company base at KLIA and serve Malaysia Airlines in Malaysia. ADS has been experienced in high maintenance cost, poor ground equipment serviceability and experience in ground accident on the equipment. No monitoring system available made supervisors and duty managers have limitation to monitor equipment and staff movement. ADS is planning to install GPS System to several type of ground equipment, however, the management needs to understand the acceptance level from the ground staff.

This study will be determined the influence of the three selected Independent variables such as Relative Advantages, Perceived Ease of Use and Physical Security towards adoption of GPS for GSE at KLIA. Three research questions and hypothesis have been identified accordingly. Conceptual framework has been drawn based from Independent variables and dependent variable for this study. Convenient sampling method via online questionnaire created from Qualtrics online survey has been used and disseminated to the employees for data collection purposes. From the data analysis using SPSS Software, only two out of three independent variables showed a relationship towards the adoption of GPS for GSE. Five recommendation of this research have been elaborated and discussed. Four suggestion for further study have been suggested and overall conclusion has been discussed.