THE IMPACT OF INTERNET OF THINGS (IoT) ON SUPPLY CHAIN OF SMES IN KLANG VALLEY, MALAYSIA

Abstract

The Internet of Things (IoT) is a next generation of Internet connected devices embedded within information and communication technology (ICT) systems in a digitally-enabled environment. It supports supply chain process by capturing and transferring key information in real-time. Integrating emerging IoT in supply chain will impact in improving business supply chain performance and hence, firm growth. The study shows and suggests that SMEs developing IoT-enabled to supply chain will benefit in supply chain and business performance. This study reflects on the impact of IoT in Malaysian SMEs supply chain. There are 3 main objectives in successfully carrying out this research. The objectives were derived from the hypotheses that were created. The study is supported by the theories and conceptual framework listing all the independent and dependent variables was created to help test the hypothesis. The independent variables used to test the acceptance of IoT in supply chain performance through the integration of supplier integration, internal integration and customer integration.

The study was carried out in Klang Valley, Malaysia and an estimated total number of 265 respondents were surveyed by the use of a questionnaire. The data was analysed using the IBM SPSS software and results and discussions posted up. This report has 5 chapters which includes the summary of the findings and discussions of the data in detail. Based on the results obtained, all hypotheses were successfully tested and the objectives of the study were satisfied.