SERVICE QUALITY LEVEL OF LANGUAGE TEST PREPARATION CENTERS IN BEIJING, CHINA

Abstract

This research will show and reveal the factors that influence service quality level of language test preparation center in Beijing, China and find out whether these factors really influence it or not. This study beneficially improves the service quality level and
language test preparation centers service quality level, so as improve the students’ satisfaction with the service quality level of language test preparation centers in Beijing, China. Through investigate the service quality level of language test preparation center in Beijing, China which determine the factors that influence service quality level of language test preparation centers thus improve the service quality level. Through adopted SERVQUAL Model and questionnaire survey to find whether the result of this
research is tangible, assurance and responsiveness of language test preparation have the significant relationship with the service quality level.