THE STUDY ON EMPLOYEE ENGAGEMENT, SUPERVISOR SUPPORT, JOB SATISFACTION AND EMPLOYEE RETENTION IN PUBLIC TRANSPORT INDUSTRY OF MALAYSIA

Abstract

Low employee retention is a critical issue that will influence any organization today. The purpose of this research was to examine the relationship between job satisfaction, employee engagement, and supervisor support on employee retention. Three hypotheses had been derived for this research. The information of employees in the public transport industry was collected through questionnaires where the relationship between job satisfaction, employee engagement, and supervisor support on employee retention were identified. Conclusions, discussions, and suggestions were provided on the topic related to job satisfaction, employee engagement, supervisor support, and employee retention.