FACTORS INFLUENCING THE USE OF QUALITY MANAGEMENT PRACTICES IN WOODWORKING INDUSTRY IN KLANG VALLEY, MALAYSIA

Abstract

Nowadays, in order for various type of industry to challenge competitively in the global market, quality management practices implementation becoming one of the significant aspect to be considered. Quality management practices are commonly found implemented in main stream industry such as petroleum, automotive, electronics, pharmaceuticals, etc but limited application is found in woodworking industry in Malaysia. Due to time constraint, this particular study only focus research on the woodworking or timber industry in Klang Valley, Malaysia. This research is anticipated to find out the implementation level and the attributes
that affected the quality management system in the woodworking industries from various sectors including logs cutting, sawn milling, kiln drying plant, wood preservation plant, plywood production, fibreboard or chipboard production, veneer milling, wooden picture frame, wood briquettes plant, furniture production, etc. via a questionnaire. The survey covered 59 companies chosen from different sectors of a population of 114 organizations in Klang Valley, Malaysia. Statistical analysis software SPSS 24.0 was used to analyse the research findings. This research also trying to identify and determine the factors that affecting the quality
management practices implementation in woodworking organisation. Moreover, the future trends of quality management practices in woodworking industry in Klang Valley, Malaysia also being explored and determined. In order to enable woodworking companies to challenge globally in the long run, suitable and appropriate quality management system shall be endorsed.
Lastly, several discussions and conclusions has been addressed from the research outcome in this project.